GB: energy supply switching consumer satisfaction 2022

In 2022, the majority of British consumers who had switched their energy supplier were satisfied with the overall switching process, according to a survey conducted in March. In addition, roughly seven out of ten respondents were satisfied with the ease of comparing suppliers and their prices.

Consumer satisfaction with the energy supplier switching experience in Great Britain in 2022

Characteristic	Satisfied	Dissatisfied
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Release date

July 2022

More information

Region

United Kingdom (Great Britain)

Survey time period

March 10 to 20, 2022

Number of respondents

414 respondents*

Age group

18 years and older

Special properties

Neutral and "Don't know" responses are not shown

Method of interview

Telephone interviews and online survey

Supplementary notes

* Figure only includes survey respondents who had switched their energy supplier.

The question was phrased by the source as follows: "Using a scale of 1 to 5 please can you tell me how dissatisfied or satisfied you were with the following aspects of your switch to another supplier?"

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