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Consumer satisfaction with switching energy supplier in Great Britain 2022

Consumer satisfaction with the energy supplier switching experience in Great Britain in 2022

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Release date

July 2022


United Kingdom (Great Britain)

Survey time period

March 10 to 20, 2022

Number of respondents

414 respondents*

Age group

18 years and older

Special properties

Neutral and "Don't know" responses are not shown

Method of interview

Telephone interviews and online survey

Supplementary notes

* Figure only includes survey respondents who had switched their energy supplier.

The question was phrased by the source as follows: "Using a scale of 1 to 5 please can you tell me how dissatisfied or satisfied you were with the following aspects of your switch to another supplier?"

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Statistics on " Energy supply switching in the UK "

Statistics on Energy supply switching in the UK



Electricity switching


Gas switching


Switching process


Consumer perceptions


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