In this survey from 2019, the French respondents have been asked what type of professionals they approach when they need to repair their products. According to the source, customers choose independent services (37 percent) or the customer services of the shop they bought their product in (34 percent) for their consumer electronics. 40 percent of the small household appliances are likewise brought to the customer service and 20 percent to an independent service. For large household appliances, these two options are also the most popular ones: 41 percent are brought to the customer service, while more than one fourth of them are brougt to an independent one.
Professionals approached by French consumers for repairing products in 2019, by product category
Characteristic
The customer service of the shop
The tech center associated to the manufacturer
Another vendor of the chain where I biught it
An independent shop (mechanic, shoe maker, repair service,...)
An intermediate enterprise specialized in repairing certain products
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ADEME. (March 1, 2020). Professionals approached by French consumers for repairing products in 2019, by product category [Graph]. In Statista. Retrieved October 08, 2024, from https://www.statista.com/statistics/1293553/preferred-professionals-repairing-products-france/
ADEME. "Professionals approached by French consumers for repairing products in 2019, by product category." Chart. March 1, 2020. Statista. Accessed October 08, 2024. https://www.statista.com/statistics/1293553/preferred-professionals-repairing-products-france/
ADEME. (2020). Professionals approached by French consumers for repairing products in 2019, by product category. Statista. Statista Inc.. Accessed: October 08, 2024. https://www.statista.com/statistics/1293553/preferred-professionals-repairing-products-france/
ADEME. "Professionals Approached by French Consumers for Repairing Products in 2019, by Product Category." Statista, Statista Inc., 1 Mar 2020, https://www.statista.com/statistics/1293553/preferred-professionals-repairing-products-france/
ADEME, Professionals approached by French consumers for repairing products in 2019, by product category Statista, https://www.statista.com/statistics/1293553/preferred-professionals-repairing-products-france/ (last visited October 08, 2024)
Professionals approached by French consumers for repairing products in 2019, by product category [Graph], ADEME, March 1, 2020. [Online]. Available: https://www.statista.com/statistics/1293553/preferred-professionals-repairing-products-france/