Impact of COVID-19 on online fraud to e-merchants worldwide 2021

Published by
Stephanie Chevalier,
Apr 13, 2023
In a 2021 survey to online merchants across the globe, 75 percent of participating organizations reported a net increase in fraud attempts since the beginning of the COVID-19 pandemic. Furthermore, 72 percent noted a net rise in fraud rate by revenue over the same period.

Impact of the COVID-19 pandemic on fraud attempts and fraud rate according to online merchants worldwide in 2021

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Release date

September 2021

Region

Worldwide

Survey time period

March and April 2021

Number of respondents

650 merchants

Supplementary notes

The study included retailers in North America, Europe, Asia-Pacific and Latin America. Small, medium and large companies were considered.

A "Significant increase" is 25%+, "Moderate increase" 11% to <25% and "Small increase" up to 10% versus pre-COVID.

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