Domestic and cross-border online order rejection rate 2021, by region

Published by
Stephanie Chevalier,
Mar 30, 2023
Across the world regions included in a late 2021 study, the online order rejection rate was higher for international orders than domestic ones. Latin America showed the highest rejection rates for both types of orders, while Europe registered the lowest. The global average stood at a six percent rejection rate for cross-border purchases and 3.4 percent for domestic transactions.

Rejection rate of domestic and international online orders worldwide in 2021, by region

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Release date

July 2022

Region

Worldwide

Survey time period

November and December 2021

Number of respondents

1,060 merchants*

Supplementary notes

* Involved in e-commerce fraud and payment management.
The study included retailers in North America (41 percent), Europe (25 percent), Asia-Pacific (17 percent), and Latin America (16 percent).

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