Allocation of global e-commerce fraud management expenditure 2021
A survey conducted in 2021 asked merchants across the globe about the allocation of their e-commerce fraud management spending. The results revealed that 36 percent of fraud prevention, control, and resolution expenditure went to manual order review. Additionally, 34 percent was devoted to internal tools and systems, including IT staff, while the remaining 30 percent went to third-party tools and services.
