Share of online orders found to be friendly fraud worldwide 2021, by region

Published by
Stephanie Chevalier,
Mar 15, 2023
Among the world regions analyzed in a 2021 study, Latin America and Asia-Pacific had the highest percentage of accepted e-commerce orders that turned out to be friendly fraud. Friendly fraud is a practice in which a consumer purchases a product or service online and subsequently files a claim with their bank - denying the purchase or claiming they did not receive their order - to receive a refund.

Share of accepted online orders found to be friendly fraud worldwide in 2021, by region

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Release date

September 2021

Region

Worldwide

Survey time period

March and April 2021

Number of respondents

650 merchants

Supplementary notes

The study included retailers in North America, Europe, Asia-Pacific and Latin America. Small, medium and large companies were considered.

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