Share of e-commerce fraud losses in the U.S. 2021, by mobile payment method

Published by
Stephanie Chevalier,
Mar 15, 2023
In 2021, mobile apps and contactless payments accounted for the largest share of fraud losses among e-merchants in the United States. According to a study, nearly half (48 percent) of fraud losses in mobile channels in the U.S. came from mobile app payments. Meanwhile, 18 percent resulted from payments made by tapping a phone against a contactless card reader.

Share of fraud losses among e-commerce merchants in the United States in 2021, by mobile payment method

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Release date

2021

Region

United States

Survey time period

2021

Special properties

among those experiencing fraud in the past 12 months*

Supplementary notes

* Does not include internal or employee fraud.
The number of risk and fraud executives in retail and e-commerce companies varies from year to year. In 2021 there were 973 participants in the United States.

Survey question:
Q17: Please indicate the distribution of fraud across the various mobile channels you use/accept.

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Overview

5

Consumer experience

5

Attacks on merchants

7

Fraud management

8

Spotlight: United States

6

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Topics

E-commerce fraudE-commerce worldwideU.S. companies and cyber crimeCyber crime and UK companies Cyber crime and UK consumers
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