Fraud types causing most losses to U.S. e-merchants 2022, by customer journey stage

Published by

Stephanie Chevalier,

Apr 17, 2023

A 2022 study found that the largest share of fraud losses suffered by U.S. online merchants was due to friendly fraud, a practice where consumers make a purchase and later request a refund. Synthetic identity fraud, which involves the creation of false identities for fraudulent purposes, ranked second, followed by fraudulent requests for returns.

Types of fraud causing the most losses to e-commerce merchants in the United States in 2022, by customer journey stage

Characteristic	Friendly fraud/1st party fraud	3rd party/Synthetic identity fraud	3rd party account takeover	Fraudulent request for return	Lost or stolen merchandise
-	-	-	-	-	-
-	-	-	-	-	-
-	-	-	-	-	-

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Release date

2022

More information

Region

United States

Survey time period

2022

Special properties

among those experiencing fraud in the past 12 months*

Supplementary notes

* Does not include internal or employee fraud.
The number of risk and fraud executives in retail and e-commerce companies varies from year to year. In 2022 there were 698 participants in the United States.

Survey question:
Q12a: Please indicate the percentage distribution of the following fraud methods, as they are attributed to your fraud losses that occurred during the past 12 months.

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