U.S. e-commerce losses by type of fraud 2021

Synthetic identity fraud, which involves the creation of false identities to commit fraud, accounted for the largest share of fraud losses (30 percent) suffered by U.S. online merchants in 2021. Friendly fraud, a practice in which consumers complete a purchase and subsequently file a claim for a refund, ranked second, accounting for 29 percent of losses for e-merchants in the United States.

Types of fraud causing the most losses to e-commerce merchants in the United States in 2021

Characteristic	Share of fraud losses
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Release date

2021

More information

Region

United States

Survey time period

2021

Special properties

among those experiencing fraud in the past 12 months*

Supplementary notes

* Does not include internal or employee fraud.
The number of risk and fraud executives in retail and e-commerce companies varies from year to year. In 2021 there were 973 participants in the United States.

Survey question:
Q12a: Please indicate the percentage distribution of the following fraud methods, as they are attributed to your fraud losses that occurred during the past 12 months.

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