U.S. & Canada e-commerce identity fraud activities 2021

Point of sale represented more than half of identity-related fraud activities in 2021, according to e-commerce executives in the United States and Canada. Account takeover was the next most common type of activity reported by survey respondents, with around 25 percent of identity fraud measures in the United States and Canada.

Main identity-related fraud activities for e-commerce merchants in the United States and Canada in 2021

Characteristic	At point of sale	With account takeover	At point of new account creation
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Release date

2021

More information

Region

Canada, United States

Survey time period

2016 to 2021

Number of respondents

1,118 respondents

Special properties

among those experiencing fraud in the past 12 months*

Supplementary notes

* Does not include internal or employee fraud.
Survey respondents were risk and fraud executives in e-commerce companies. There were 973 participants in the United States and 145 in Canada.
Survey question Q12b: 'For identity-related fraud, what is the distribution of these by the following types of activities?'

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