Change in fraud levels reported by e-merchants worldwide 2021, by industry
When asked about the impact of COVID-19 on the level of fraud experienced, about two-thirds of professionals working in online businesses in the retail, digital goods, and marketplaces industries reported an increase in the types of fraud seen since the start of the pandemic. Overall, less than a quarter (22 percent) of online merchants across all industries recorded a drop in fraud suffered compared to before the coronavirus crisis.