Global consumers reasons for returning clothes bought online 2021

Published by Statista Research Department, Mar 15, 2023
The main reason for consumers around the world to return clothes that they bought online was that items didn't fit properly, with 38 percent of consumers citing this reason. Additionally, 15 percent of online shoppers reported that they returned clothes bought online because the items did not suit them.

Main reasons for online shoppers worldwide to return clothes purchased online as of 2021

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Sources

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Release date

July 2021

Region

Worldwide

Survey time period

2021

Number of respondents

20,000 approx.

Supplementary notes

* Source does not provide date of survey.

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