In Spain, the leading cause for shoppers to return an online order in 2022 was that the item was not as described, with more than 40 percent of respondents noting this problem. Receiving a faulty or damaged item was the next most common reason Spanish shoppers returned an online purchase.
Reasons for returning an online order according to shoppers in Spain in 2022
Leading question: "Q6. Pensando en los productos que has pedido online en los últimos 12 meses, ¿has hecho alguna devolución?"
In English: "Thinking of products ordered online over the last 12 months, have you ever returned them?"
Follow up question: "Q7. ¿Cuáles fueron las principales razones para devolverlos?"
In English: "What were the main reasons for returning them?"
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YouGov Spain. (March 1, 2022). Reasons for returning an online order according to shoppers in Spain in 2022 [Graph]. In Statista. Retrieved November 09, 2024, from https://www.statista.com/statistics/1301281/reasons-shoppers-returned-online-orders-spain/
YouGov Spain. "Reasons for returning an online order according to shoppers in Spain in 2022." Chart. March 1, 2022. Statista. Accessed November 09, 2024. https://www.statista.com/statistics/1301281/reasons-shoppers-returned-online-orders-spain/
YouGov Spain. (2022). Reasons for returning an online order according to shoppers in Spain in 2022. Statista. Statista Inc.. Accessed: November 09, 2024. https://www.statista.com/statistics/1301281/reasons-shoppers-returned-online-orders-spain/
YouGov Spain. "Reasons for Returning An Online Order According to Shoppers in Spain in 2022." Statista, Statista Inc., 1 Mar 2022, https://www.statista.com/statistics/1301281/reasons-shoppers-returned-online-orders-spain/
YouGov Spain, Reasons for returning an online order according to shoppers in Spain in 2022 Statista, https://www.statista.com/statistics/1301281/reasons-shoppers-returned-online-orders-spain/ (last visited November 09, 2024)
Reasons for returning an online order according to shoppers in Spain in 2022 [Graph], YouGov Spain, March 1, 2022. [Online]. Available: https://www.statista.com/statistics/1301281/reasons-shoppers-returned-online-orders-spain/