Most common frauds experienced while shopping on social media SEA 2021

Published by Leander von Kameke, Jan 3, 2023
According to a survey from 2021, the most common fraud Southeast Asians encountered while shopping on social media was product fraud, with 70 percent of the surveyed population experiencing it. In comparison, 13 percent of the respondents experienced payment card fraud while shopping on social media in Southeast Asia.

Most common frauds experienced while shopping on social media in Southeast Asia in 2021

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Release date

October 2021

Region

Asia

Survey time period

Q1 to Q2 2021

Number of respondents

1,600 shoppers and 23,600 business customers

Special properties

includes respondents from Singapore, Malaysia, the Philippines, and Thailand

Supplementary notes

Original question: "What type of fraud have you experienced while shopping on social media?"

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Overview

5

Social media integration

7

Shopping experience

5

Consumer behavior

4

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Topics

Social commerce in Southeast AsiaE-commerce in IndiaSocial commerce in ChinaE-commerce in the Asia-Pacific regionE-commerce in Australia
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