China: leading concerns when purchasing online insurance 2021

According to a survey conducted in 2021, when purchasing online insurance, over 40 percent of respondents stated they were worried about having difficulties or being denied when filing claims. Other worries included fears of being defrauded and possible limitations of the insurance coverage.

Leading concerns when purchasing online insurance in China in 2021

Characteristic	Share of respondents
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Release date

November 2021

More information

Region

China

Survey time period

August 2021

Number of respondents

3,155 respondents

Age group

20-60 years

Method of interview

Online survey

Supplementary notes

Multiple answers possible.

50 percent of respondents were male and 50 percent were female.

15 percent of respondents were 20-30 years old, 45 percent were 31-40 years old, 30 percent were 41-50 years old, 10 percent were 51-60 years old.

30 percent of respondents lived in tier-1 cities, 33 percent lived in tier-2 cities, 33 percent lived in tier-3 cities and below.

Among all respondents, high-income households accounted for 26 percent, higher-middle income occupied 48 percent, lower-middle income occupied 21 percent and low income represented five percent.

Participants are permanent residents from tier-one to tier-five cities, family wealth products or insurance products regulators, do you use online insurance or need for online insurance, have not participated in a similar study in the three months prior.

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