Leading coffee shop chains in Japan 2023, by customer satisfaction index

Published by Statista Research Department, Apr 16, 2024

In a survey conducted in May 2023 in Japan, Komeda Coffee reached a score of 76.1 on the customer satisfaction index, the highest among the surveyed companies. Mister Donut obtained a score of 74.6 on the customer satisfaction index.

Leading coffee shop chain companies in Japan as of May 2023, by customer satisfaction index

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Source

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Release date

August 2023

Region

Japan

Survey time period

May 17 to 25, 2023

Number of respondents

26,187 respondents

Special properties

Japanese customer satisfaction index

Method of interview

Online survey

Supplementary notes

Only the first two brands from a field of five competitors were presented by the source.

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Statistics on " Coffee shops in Japan "

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