According to the customer satisfaction index of Singapore in 2021, the highest satisfaction ratings among the various criteria for mobile telecoms were for stores and service centers, with a rating of 7.78. The lower scores were for mobile applications and contact centers. During this period, online services were under pressure with a greater reliance on telecom technologies due to the COVID-19 pandemic.
Mobile telecom customer satisfaction rating in Singapore as of the first quarter of 2021
Characteristic
Satisfaction rating from 1 to 10
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Singapore Management University. (August 10, 2021). Mobile telecom customer satisfaction rating in Singapore as of the first quarter of 2021 [Graph]. In Statista. Retrieved September 17, 2024, from https://www.statista.com/statistics/1311009/singapore-mobile-telecom-customer-satisfaction/
Singapore Management University. "Mobile telecom customer satisfaction rating in Singapore as of the first quarter of 2021." Chart. August 10, 2021. Statista. Accessed September 17, 2024. https://www.statista.com/statistics/1311009/singapore-mobile-telecom-customer-satisfaction/
Singapore Management University. (2021). Mobile telecom customer satisfaction rating in Singapore as of the first quarter of 2021. Statista. Statista Inc.. Accessed: September 17, 2024. https://www.statista.com/statistics/1311009/singapore-mobile-telecom-customer-satisfaction/
Singapore Management University. "Mobile Telecom Customer Satisfaction Rating in Singapore as of The First Quarter of 2021." Statista, Statista Inc., 10 Aug 2021, https://www.statista.com/statistics/1311009/singapore-mobile-telecom-customer-satisfaction/
Singapore Management University, Mobile telecom customer satisfaction rating in Singapore as of the first quarter of 2021 Statista, https://www.statista.com/statistics/1311009/singapore-mobile-telecom-customer-satisfaction/ (last visited September 17, 2024)
Mobile telecom customer satisfaction rating in Singapore as of the first quarter of 2021 [Graph], Singapore Management University, August 10, 2021. [Online]. Available: https://www.statista.com/statistics/1311009/singapore-mobile-telecom-customer-satisfaction/
