According to a survey conducted in China in the beginning of 2022, food delivery service users were most satisfied with food delivery speed and customer services. These two service aspects were evaluated with four satisfaction points out of maximum of five. In comparison, the score of takeaway food hygiene was only 3.6.
Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022
(in points on a scale 0 to 5)
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iiMedia Research. (April 19, 2022). Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022 (in points on a scale 0 to 5) [Graph]. In Statista. Retrieved February 15, 2025, from https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/?__sso_cookie_checker=failed
iiMedia Research. "Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022 (in points on a scale 0 to 5)." Chart. April 19, 2022. Statista. Accessed February 15, 2025. https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/?__sso_cookie_checker=failed
iiMedia Research. (2022). Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022 (in points on a scale 0 to 5). Statista. Statista Inc.. Accessed: February 15, 2025. https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/?__sso_cookie_checker=failed
iiMedia Research. "Customer Satisfaction with Food and Beverage Delivery Services in China as of 1st Quarter 2022 (in Points on a Scale 0 to 5)." Statista, Statista Inc., 19 Apr 2022, https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/?__sso_cookie_checker=failed
iiMedia Research, Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022 (in points on a scale 0 to 5) Statista, https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/?__sso_cookie_checker=failed (last visited February 15, 2025)
Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022 (in points on a scale 0 to 5) [Graph], iiMedia Research, April 19, 2022. [Online]. Available: https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/?__sso_cookie_checker=failed
