U.S. new and used car buyer satisfaction with their overall shopping experience 2021

Published by
Mathilde Carlier,
Dec 19, 2023
New car buyer satisfaction with their shopping experience peaked amidst the COVID-19 pandemic, reaching 74 percent satisfaction among U.S. respondents in 2020. Used car buyer satisfaction followed a similar pattern, shooting to 71 percent that same year. However, satisfaction across both categories dipped during the automotive chip shortage in 2021.

New and used car buyer satisfaction with their overall shopping experience in the United States as of September 2021

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Release date

January 2022

Region

United States

Survey time period

August 5 to September 3, 2021

Number of respondents

2,976 respondents

Special properties

respondents have purchased or leased a vehicle between September 2020 and August 2021.

Supplementary notes

The survey count included 1,998 new car buyers and 978 used car buyers. The vehicle bought or leased must have a vehicle year within the past five years.
Results are weighted.

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Statistics on " Auto Dealers in the United States "

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Overview

8

Segments

8

Consumers

7

Companies

8

Special Focus on the Chip Shortage

5

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Topics

Used Vehicles in the United StatesAutomotive industry in the United StatesCar brands in the United StatesVehicles in use in the U.S.Auto Dealers in the United States
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