A poll carried out in 2022 shows the opinions of adults from the United Kingdom (UK) regarding shipping charges of online resturns. Half of the adults consider it to be the customer's responsibility to pay for postage fees of items bought online. However, 35 percent of adults report that businesses should pay for returned items.
Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022
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This question was phrased by the source as follows: "In cases where people purchase items online and then return them, when there isn’t anything wrong with the product, who do you think should have to pay the postage cost to return them?". The source does not indicate the methodology of the survey.
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YouGov. (May 17, 2022). Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022 [Graph]. In Statista. Retrieved September 08, 2024, from https://www.statista.com/statistics/1313606/charging-online-returns-consumer-opinions-uk/
YouGov. "Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022." Chart. May 17, 2022. Statista. Accessed September 08, 2024. https://www.statista.com/statistics/1313606/charging-online-returns-consumer-opinions-uk/
YouGov. (2022). Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022. Statista. Statista Inc.. Accessed: September 08, 2024. https://www.statista.com/statistics/1313606/charging-online-returns-consumer-opinions-uk/
YouGov. "Opinion on Who Should Bear The Costs of Online Returns among Consumers in The United Kingdom (Uk) in 2022." Statista, Statista Inc., 17 May 2022, https://www.statista.com/statistics/1313606/charging-online-returns-consumer-opinions-uk/
YouGov, Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022 Statista, https://www.statista.com/statistics/1313606/charging-online-returns-consumer-opinions-uk/ (last visited September 08, 2024)
Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022 [Graph], YouGov, May 17, 2022. [Online]. Available: https://www.statista.com/statistics/1313606/charging-online-returns-consumer-opinions-uk/
