Information and communication barriers among Canadians with disabilities 2021

Questionned during the spring of 2021, the most common barrier related to information and communication technology experienced by people with disabilities or long-term health conditions in Canada was using in person self-serve technology (27.2 percent), which includes using ATMs, or self-checkout in retail environments. The second most common type of barrier was related to online access to federal government information, services or supports (24.3 percent).

Share of people with disabilities, difficulties or long-term conditions reporting a barrier linked to information or communication technology in Federal Sector Organizations in the last two years in Canada in 2021, by type

Characteristic	Share of respondents
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Release date

September 2021

More information

Region

Canada

Survey time period

March 8 to April 8, 2021

Number of respondents

20,000*

Age group

19 years and older

Method of interview

Telephone interviews and online survey

Supplementary notes

* The source adds the following information: "Persons who were selected from the list of respondents to the Canadian Survey on Disability (CSD) who were in-scope for the Survey on Accessibility in Federal Sector Organizations (SAFSO)."

"For each type of barrier, respondents were asked to indicate how often they encountered it, either "never", "rarely", "sometimes", "often", or "always", or if it did not apply (i.e., the type of barrier was not relevant to their experience or condition). The overall calculation of barriers includes those who reported encountering at least one type of barrier "rarely", "sometimes", "often", or "always"."

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