Leading investor firms by customer satisfaction score in Canada 2022

Overall investor satisfaction with leading full-service investment firms in Canada in 2022

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Source

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Release date

May 2022

Region

Canada

Survey time period

November 2021 to January 2022

Number of respondents

4,534 respondents

Special properties

Investors

Supplementary notes

The rating is based on a 1,000-point scale.
Investor satisfaction was measured in the following segments (in order of importance): trust; people; products and services; value for fees; ability to manage wealth how and when I want; problem resolution; and digital channels.
The survey group is based on investors who make some or all of their investment decisions with a financial advisor or a team of financial advisors.

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