Australia: instore electronics retailer satisfaction 2022

In an Australian survey conducted in 2022 about consumer experiences buying electrical appliances instore, Winning Appliances came out on top with an overall customer satisfaction of 88 percent. In contrast, Kmart was the lowest ranked brick-and-mortar electronics retailer.

Customer satisfaction of physical electronics stores in Australia as of July 2022, by retailer

Characteristic	Overall customer satisfaction
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Release date

July 2022

More information

Region

Australia

Survey time period

as of July 2022

Number of respondents

5,000 respondents

Method of interview

Online survey

Supplementary notes

Respondents were asked about their experiences buying electrical appliances in the past 12 months, and whether they were satisfied with the stores they visited. Overall satisfaction based on the following: range of products/brands, value for money, customer service, delivery, and after-sales service.

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