Importance of human customer service in the U.S. 2022

Published by
Julia Faria,
Oct 9, 2023
During a 2022 survey carried out in the United States, 86 percent of responding consumers stated that it was important or very important to them that they could contact a real person when communicating with a business. Only four percent said it was not important or not at all important.

Level of importance of human customer service to consumers in the United States as of June 2022

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Release date

September 2022

Region

United States

Survey time period

June 2022

Number of respondents

1,059 respondents

Supplementary notes

Original question: "How important is it to you that you can contact a real person when communicating with a business?"
The source does not provide information on the type of survey used or on the exact age of the responding consumers.

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