Importance of human customer service in the U.S. 2022

Level of importance of human customer service to consumers in the United States as of June 2022

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Release date

September 2022


United States

Survey time period

June 2022

Number of respondents

1,059 respondents

Supplementary notes

Original question: "How important is it to you that you can contact a real person when communicating with a business?"
The source does not provide information on the type of survey used or on the exact age of the responding consumers.

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