Impact of offering smart tags on customer loyalty 2022

According to the findings of a survey conducted in June 2022, around a third of grocery retailers in the United States and the United Kingdom believed that their customers would opt for other merchants if they did not make digital price tags or smart shelf tags available to the consumers. This opinion had a similar share among convenience store and pharmacy retailers.

Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer digital price tags or smart shelf tags as of 2022, by retailer type

Characteristic	Share of retailers
-	-
-	-
-	-
-	-

Download

Source

Show detailed source information?

Already a member?

Sources

Use Ask Statista Research Service

In cooperation with

Release date

October 2022

More information

Region

United Kingdom, United States

Survey time period

June 1 to June 21, 2022

Number of respondents

300*

Supplementary notes

* Survey sample includes 151 retailers in the United States and 149 retailers in the United Kingdom with at least 50 store locations representing the general retail, grocery retail, pharmacy and convenience retail and new or used automobile sales segments. The merchants in the U.S. had at least 1 billion U.S. dollars in annual revenues and those in the UK had at least 100 million British pounds (127 million U.S. dollars)

Citation formats