Companies' level of satisfaction with their CRM software Peru 2022

Published by
Alexandra Borgeaud,
Mar 31, 2023
In 2022, 26 percent of respondents stated that their company was satisfied with their current Customer Relationship Management (CRM) software. However, nearly 50 percent of respondents were not content with their CRM tool.

Peruvian companies' level of satisfaction with their Customer Relationship Management (CRM) software in 2022

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Release date

December 2022

Region

Peru

Survey time period

August 16 to September 16, 2022

Number of respondents

107*

Special properties

Directors, managers, strategists and other executives from the Commercial and Marketing sector

Supplementary notes

* Between August 16 and September 9, 2022, 101 responses were obtained from specialists from B2B, B2C and B2B2C companies. From September 9 to September 16, 2022, another 6 interviews were conducted with specialists in CRM and Digital Strategy.

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