Turkey: satisfaction with health services by institution 2023

According to a nationwide survey conducted in 2023, the level of satisfaction was the highest with the health services provided by the private medical centers in Turkey. It was followed by the private polyclinics and state hospitals, with a satisfaction level of approximately 70 and 66 percent, respectively. Additionally, 29 percent of the Turkish people were dissatisfied with the services of private medical centers.

Level of satisfaction with healthcare services in Turkey in 2023, by medical institution

Characteristic	Satisfied	Neither satisfied nor unsatisfied	Not satisfied	No opinion
University hospitals	62.7%	15.6%	20.5%	1.2%
State hospitals	65.7%	16.8%	16.8%	7%
Private medical centers	71.1%	0%	28.9%	0%
Private polyclinics	70.2%	10.2%	19.6%	0%
Private hospitals	56.7%	16.9%	25.9%	0.5%
Organization's doctors	51.7%	23.3%	25%	0%
Family health centers	67.6%	14.8%	17.4%	0.3%
City hospitals*	63.6%	16.7%	18.5%	1.2%

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Release date

February 2024

More information

Region

Turkey

Survey time period

2023

Age group

18 years and older

Supplementary notes

Institutional population (university student dormitory, nursing home, prison and detention center, reformatory, orphanage, military unit and barracks etc.) are excluded in the research.

*City hospitals are privately managed and leased by the Ministry of Health for the public usage.

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