According to a 2022 survey, 96 percent of online shoppers in the United States were willing to travel at least 1.6 kilometers (1 mile) for a free return on their purchases. That being said, four in ten U.S. e-commerce consumers were willing to travel up to 8 kilometers (5 miles) for a free return, while over a third (35 percent) were willing to travel up to 16 kilometers (10 miles).
Distance that online shoppers were willing to travel to get a free return on their purchases in the United States in 2022
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Happy Returns. (December 6, 2022). Distance that online shoppers were willing to travel to get a free return on their purchases in the United States in 2022 [Graph]. In Statista. Retrieved January 23, 2025, from https://www.statista.com/statistics/1372473/united-states-consumers-distance-travel-free-returns/?__sso_cookie_checker=failed
Happy Returns. "Distance that online shoppers were willing to travel to get a free return on their purchases in the United States in 2022." Chart. December 6, 2022. Statista. Accessed January 23, 2025. https://www.statista.com/statistics/1372473/united-states-consumers-distance-travel-free-returns/?__sso_cookie_checker=failed
Happy Returns. (2022). Distance that online shoppers were willing to travel to get a free return on their purchases in the United States in 2022. Statista. Statista Inc.. Accessed: January 23, 2025. https://www.statista.com/statistics/1372473/united-states-consumers-distance-travel-free-returns/?__sso_cookie_checker=failed
Happy Returns. "Distance That Online Shoppers Were Willing to Travel to Get a Free Return on Their Purchases in The United States in 2022." Statista, Statista Inc., 6 Dec 2022, https://www.statista.com/statistics/1372473/united-states-consumers-distance-travel-free-returns/?__sso_cookie_checker=failed
Happy Returns, Distance that online shoppers were willing to travel to get a free return on their purchases in the United States in 2022 Statista, https://www.statista.com/statistics/1372473/united-states-consumers-distance-travel-free-returns/?__sso_cookie_checker=failed (last visited January 23, 2025)
Distance that online shoppers were willing to travel to get a free return on their purchases in the United States in 2022 [Graph], Happy Returns, December 6, 2022. [Online]. Available: https://www.statista.com/statistics/1372473/united-states-consumers-distance-travel-free-returns/?__sso_cookie_checker=failed
