In 2022, repackaging was identified as the primary factor that caused difficulties for online shoppers in the U.S. when making returns, according to 38 percent of respondents. The second most significant aspect affecting the returns experience was the absence of return tracking, followed by refunds taking too long.
Factors making returns a difficult experience according to online shoppers in the United States in 2022
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Narvar. (October 31, 2022). Factors making returns a difficult experience according to online shoppers in the United States in 2022 [Graph]. In Statista. Retrieved February 11, 2025, from https://www.statista.com/statistics/1374090/factors-making-returns-difficult-us/?__sso_cookie_checker=failed
Narvar. "Factors making returns a difficult experience according to online shoppers in the United States in 2022." Chart. October 31, 2022. Statista. Accessed February 11, 2025. https://www.statista.com/statistics/1374090/factors-making-returns-difficult-us/?__sso_cookie_checker=failed
Narvar. (2022). Factors making returns a difficult experience according to online shoppers in the United States in 2022. Statista. Statista Inc.. Accessed: February 11, 2025. https://www.statista.com/statistics/1374090/factors-making-returns-difficult-us/?__sso_cookie_checker=failed
Narvar. "Factors Making Returns a Difficult Experience According to Online Shoppers in The United States in 2022." Statista, Statista Inc., 31 Oct 2022, https://www.statista.com/statistics/1374090/factors-making-returns-difficult-us/?__sso_cookie_checker=failed
Narvar, Factors making returns a difficult experience according to online shoppers in the United States in 2022 Statista, https://www.statista.com/statistics/1374090/factors-making-returns-difficult-us/?__sso_cookie_checker=failed (last visited February 11, 2025)
Factors making returns a difficult experience according to online shoppers in the United States in 2022 [Graph], Narvar, October 31, 2022. [Online]. Available: https://www.statista.com/statistics/1374090/factors-making-returns-difficult-us/?__sso_cookie_checker=failed