Importance of AI use in retail store operations 2022

Over 60 percent of retail professionals worldwide said the use of AI in physical retail store operations, such as stock allocation or demand forecasting, was very important in meeting customer service expectations. According to the results of the 2022 survey, only 16 percent of those polled said this technology was not important for their organization.

Importance of AI use in optimizing store operations according to retailers worldwide as of November 2022

Characteristic	Share of respondents
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Release date

March 2023

More information

Region

Worldwide

Survey time period

September 20, 2022 to November 30, 2022

Number of respondents

132 respondents

Special properties

client-side retail respondents

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How important are the following in meeting customers’ service expectations for your organization?". Figures reflect respondents who selected "AI to optimize physical store operations, e.g. forecast demand/stock allocation". Respondents were from Europe (38%), North America (31%), Asia Pacific (25%).

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