Key figures on online delivery in the UK 2023

Published by
L. Yltävä,
May 3, 2023
In the United Kingdom (UK), around 18 percent of the leading 500 retailers operating in the country offered free delivery on all orders, according to a 2023 report. Retailers selling consumer electronics and jewelry offered free delivery the most, at 37 and 35 percent, respectively. More than half of the leading retailers gave customers free delivery if they spent a minimum amount. Merchants selling maternity and children's products were most likely to use this delivery policy, with eight out of ten retailers offering free delivery when the minimum amount was met.

Leading retailers offering free delivery or free delivery with minimum spend in the United Kingdom (UK) in 2023

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Release date

February 2023

Region

United Kingdom

Survey time period

2023

Number of respondents

500 largest retailers*

Supplementary notes

* Based on the 500 largest retailers in the United Kingdom (UK) according to retail revenues (online and offline), number of stores, web traffic, and app popularity.

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Online deliveries and returns in the United Kingdom (UK)E-commerce in the United Kingdom (UK)Online clothing market in the UKOnline shopping in EuropeMultichannel retail in the UK
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