Frequency of online returns in the UK 2022
In a 2022 study, about half of the surveyed online shoppers in the United Kingdom (UK) reported returning their orders occasionally. Just eight percent of respondents sent back products all of the time, while 15 percent said they did so most of the time. Despite the high frequency of returning online orders in the UK, many shoppers still do not send back items, with one-third of shoppers reporting that they never do so.
