According to a survey from 2022, free returns shipping and immediate refunds make for an enjoyable return experience for French online shoppers. Offering return labels (57 percent), not charging extra fees (44 percent), and allowing customers the option to return online orders in-store (39 percent) are all features that help guarantee customer satisfaction. Further, having long return windows (11 percent) is also essential for a positive return experience.
Leading elements of a positive return experience in France in 2022
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Signifyd. (November 7, 2022). Leading elements of a positive return experience in France in 2022 [Graph]. In Statista. Retrieved February 16, 2025, from https://www.statista.com/statistics/1381973/france-good-return-experience/?__sso_cookie_checker=failed
Signifyd. "Leading elements of a positive return experience in France in 2022." Chart. November 7, 2022. Statista. Accessed February 16, 2025. https://www.statista.com/statistics/1381973/france-good-return-experience/?__sso_cookie_checker=failed
Signifyd. (2022). Leading elements of a positive return experience in France in 2022. Statista. Statista Inc.. Accessed: February 16, 2025. https://www.statista.com/statistics/1381973/france-good-return-experience/?__sso_cookie_checker=failed
Signifyd. "Leading Elements of a Positive Return Experience in France in 2022." Statista, Statista Inc., 7 Nov 2022, https://www.statista.com/statistics/1381973/france-good-return-experience/?__sso_cookie_checker=failed
Signifyd, Leading elements of a positive return experience in France in 2022 Statista, https://www.statista.com/statistics/1381973/france-good-return-experience/?__sso_cookie_checker=failed (last visited February 16, 2025)
Leading elements of a positive return experience in France in 2022 [Graph], Signifyd, November 7, 2022. [Online]. Available: https://www.statista.com/statistics/1381973/france-good-return-experience/?__sso_cookie_checker=failed