Hankyu Department Stores was the department store brand showing the highest customer satisfaction in Japan as revealed in a survey conducted in May 2023. The department store chain operating primarily in Western Japan received a customer satisfaction index score of 78.4 points.
Leading department stores based on customer satisfaction index in Japan as of May 2023
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Japan Productivity Center (JPC). (August 1, 2023). Leading department stores based on customer satisfaction index in Japan as of May 2023 [Graph]. In Statista. Retrieved February 09, 2025, from https://www.statista.com/statistics/1382835/japan-customer-satisfaction-index-department-store-brand/?__sso_cookie_checker=failed
Japan Productivity Center (JPC). "Leading department stores based on customer satisfaction index in Japan as of May 2023." Chart. August 1, 2023. Statista. Accessed February 09, 2025. https://www.statista.com/statistics/1382835/japan-customer-satisfaction-index-department-store-brand/?__sso_cookie_checker=failed
Japan Productivity Center (JPC). (2023). Leading department stores based on customer satisfaction index in Japan as of May 2023. Statista. Statista Inc.. Accessed: February 09, 2025. https://www.statista.com/statistics/1382835/japan-customer-satisfaction-index-department-store-brand/?__sso_cookie_checker=failed
Japan Productivity Center (JPC). "Leading Department Stores Based on Customer Satisfaction Index in Japan as of May 2023." Statista, Statista Inc., 1 Aug 2023, https://www.statista.com/statistics/1382835/japan-customer-satisfaction-index-department-store-brand/?__sso_cookie_checker=failed
Japan Productivity Center (JPC), Leading department stores based on customer satisfaction index in Japan as of May 2023 Statista, https://www.statista.com/statistics/1382835/japan-customer-satisfaction-index-department-store-brand/?__sso_cookie_checker=failed (last visited February 09, 2025)
Leading department stores based on customer satisfaction index in Japan as of May 2023 [Graph], Japan Productivity Center (JPC), August 1, 2023. [Online]. Available: https://www.statista.com/statistics/1382835/japan-customer-satisfaction-index-department-store-brand/?__sso_cookie_checker=failed