American Customer Satisfaction Index: travel and tourism industries in the U.S. 2024

Published by Statista Research Department, May 7, 2024

In 2024, consumers in the United States were asked about their level of satisfaction with different travel and tourism industries. Airlines, car rentals, online travel agencies (OTAs) and lodgings were all given an average American Customer Satisfaction score of 77 out of 100. 

American Customer Satisfaction Index for the travel and tourism sector in the United States in 2024, by industry

© Statista 2025
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

In cooperation with
Release date

April 2024

Region

United States

Survey time period

2024

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Travel and tourism in the U.S. "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Travel and tourism in the U.S.

Industry overview

8

Key players

6

Hotels

6

Attractions

4

City tourism

5

National park tourism

4

Traveler behavior & opinions

6

Further related statistics

10

Further Content: You might find this interesting as well

Statistics

Topics

Travel and tourism in the U.S.Hotel industry worldwideTourism worldwideSustainable tourism worldwideNational park tourism in the U.S.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.