Preferences for human connection vs. automation in customer service in Ireland 2023

Share of customers preferring human connection vs. automation in customer service in Ireland in 2023, by generation

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Release date

September 2023

Region

Ireland

Survey time period

May 3 to July 14, 2023

Number of respondents

14,300 consumers worldwide*

Supplementary notes

The survey sample in Ireland accounted for 5 percent of the total sample.

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