According to a survey by Rakuten Insight among consumers in Asia, pick up from home was the most preferred return method for an online purchase for all surveyed countries in Asia except Hong Kong as of November 2023. 53 percent of the respondents in Hong Kong preferred to return their online purchases in-store as of November 2023.
Most preferred return method for an online purchase in Asia as of November 2023, by country or territory
The survey question was: "What is the preferred return method for a product purchased online? (choose up to 3 of the most relevant answers)"Â
Number of respondents in: China - 6,455; Hong Kong - 3,234; Indonesia - 12,472; India - 34,923; Japan - 424; South Korea - 6,483; Malaysia - 12,666; the Philippines - 14,178; Singapore - 7,301; Thailand - 19,113; Taiwan - 12,698; and Vietnam - 4,150
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Rakuten Insight. (December 14, 2023). Most preferred return method for an online purchase in Asia as of November 2023, by country or territory [Graph]. In Statista. Retrieved February 18, 2025, from https://www.statista.com/statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/?__sso_cookie_checker=failed
Rakuten Insight. "Most preferred return method for an online purchase in Asia as of November 2023, by country or territory." Chart. December 14, 2023. Statista. Accessed February 18, 2025. https://www.statista.com/statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/?__sso_cookie_checker=failed
Rakuten Insight. (2023). Most preferred return method for an online purchase in Asia as of November 2023, by country or territory. Statista. Statista Inc.. Accessed: February 18, 2025. https://www.statista.com/statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/?__sso_cookie_checker=failed
Rakuten Insight. "Most Preferred Return Method for An Online Purchase in Asia as of November 2023, by Country or Territory." Statista, Statista Inc., 14 Dec 2023, https://www.statista.com/statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/?__sso_cookie_checker=failed
Rakuten Insight, Most preferred return method for an online purchase in Asia as of November 2023, by country or territory Statista, https://www.statista.com/statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/?__sso_cookie_checker=failed (last visited February 18, 2025)
Most preferred return method for an online purchase in Asia as of November 2023, by country or territory [Graph], Rakuten Insight, December 14, 2023. [Online]. Available: https://www.statista.com/statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/?__sso_cookie_checker=failed