Talking to an operator on the phone was the leading method chosen by consumers for getting customer support for billing issues in Japan. According to a survey conducted in the third quarter of 2024, around 41 percent of respondents named telephone calls as their preferred method to inquire about billing issues, while self-services on computers were the most popular unmanned channel.
Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2024
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Qualtrics. (February 14, 2025). Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2024 [Graph]. In Statista. Retrieved March 15, 2025, from https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/?__sso_cookie_checker=failed
Qualtrics. "Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2024." Chart. February 14, 2025. Statista. Accessed March 15, 2025. https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/?__sso_cookie_checker=failed
Qualtrics. (2025). Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2024. Statista. Statista Inc.. Accessed: March 15, 2025. https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/?__sso_cookie_checker=failed
Qualtrics. "Preferred Methods to Get Customer Support for Billing Issues in Japan as of The 3rd Quarter of 2024." Statista, Statista Inc., 14 Feb 2025, https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/?__sso_cookie_checker=failed
Qualtrics, Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2024 Statista, https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/?__sso_cookie_checker=failed (last visited March 15, 2025)
Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2024 [Graph], Qualtrics, February 14, 2025. [Online]. Available: https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/?__sso_cookie_checker=failed
