In nearly four out of ten cases, chatbots answer shoppers' questions perfectly, a U.S. survey from 2023 revealed. However, only 25 percent of surveyed customers purchased the product after having successfully interacted with a chatbot.
Share of shoppers using chatbots when shopping online in the United States in 2023
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iAdvize. (November 3, 2023). Share of shoppers using chatbots when shopping online in the United States in 2023 [Graph]. In Statista. Retrieved February 07, 2025, from https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/?__sso_cookie_checker=failed
iAdvize. "Share of shoppers using chatbots when shopping online in the United States in 2023." Chart. November 3, 2023. Statista. Accessed February 07, 2025. https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/?__sso_cookie_checker=failed
iAdvize. (2023). Share of shoppers using chatbots when shopping online in the United States in 2023. Statista. Statista Inc.. Accessed: February 07, 2025. https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/?__sso_cookie_checker=failed
iAdvize. "Share of Shoppers Using Chatbots When Shopping Online in The United States in 2023." Statista, Statista Inc., 3 Nov 2023, https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/?__sso_cookie_checker=failed
iAdvize, Share of shoppers using chatbots when shopping online in the United States in 2023 Statista, https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/?__sso_cookie_checker=failed (last visited February 07, 2025)
Share of shoppers using chatbots when shopping online in the United States in 2023 [Graph], iAdvize, November 3, 2023. [Online]. Available: https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/?__sso_cookie_checker=failed