Small businesses' problems with parcels deliveries in the UK 2023

Published by Statista Research Department, May 29, 2024

In 2023, small businesses in the United Kingdom (UK) had to pay back or compensate customers because of problems with sending packages. According to a recent survey, nearly one-third of respondents who are small traders reported that this was their main issue with parcel deliveries. Another problem for traders was that parcel issues led to customer complaints and low customer ratings. Even one out of ten businesses were penalized by their selling platform due to parcel delivery problems.

Main impact parcel delivery issues have on small businesses in the United Kingdom (UK) in 2023

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Sources

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Release date

April 2024

Region

United Kingdom

Survey time period

2023

Number of respondents

1,320 sole traders, micro and small businesses

Age group

18 years and older

Special properties

traders who experienced issues with their parcel delivery in the last three months

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.

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Topics

Online deliveries and returns in the United Kingdom (UK)E-commerce in the United Kingdom (UK)E-commerce returns in the United StatesE-commerce returns in EuropeMobile commerce in the United Kingdom
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