Consumers who return online orders via a post office in the UK 2021-2023

Published by Statista Research Department, May 29, 2024

The share of online shoppers who return packages at post offices has decreased in the last three years in the United Kingdom (UK). In 2021, nearly two-fifths of consumers used post office parcel services. Two years later, in 2023, this share had dropped to roughly one-third of shoppers.

Share of online shoppers who return orders via post office parcel services in the United Kingdom (UK) from 2021 to 2023

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Sources

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Release date

April 2024

Region

United Kingdom

Survey time period

2021 to 2023

Number of respondents

2,000 respondents

Age group

18 years and older

Special properties

service used at a post office during the past 12 months

Method of interview

CATI, online interview

Supplementary notes

The figures have been taken from several publications.

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Topics

Online deliveries and returns in the United Kingdom (UK)E-commerce in the United Kingdom (UK)E-commerce returns in the United StatesE-commerce returns in EuropeMobile commerce in the United Kingdom
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