When it came to generative artificial intelligence (GenAI) use at contact centers in 2024, most said they planned to use GenAI by 2025. Only one percent of respondents stated they had no plans to use GenAI either currently or in the future. Of those surveyed, 15 percent said they are currently using GenAI.
Generative artificial intelligence (GenAI) use at contact centers worldwide in 2024
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Deloitte Digital. (July 9, 2024). Generative artificial intelligence (GenAI) use at contact centers worldwide in 2024 [Graph]. In Statista. Retrieved December 04, 2024, from https://www.statista.com/statistics/1480442/contact-centers-genai-use-worldwide-2024/
Deloitte Digital. "Generative artificial intelligence (GenAI) use at contact centers worldwide in 2024." Chart. July 9, 2024. Statista. Accessed December 04, 2024. https://www.statista.com/statistics/1480442/contact-centers-genai-use-worldwide-2024/
Deloitte Digital. (2024). Generative artificial intelligence (GenAI) use at contact centers worldwide in 2024. Statista. Statista Inc.. Accessed: December 04, 2024. https://www.statista.com/statistics/1480442/contact-centers-genai-use-worldwide-2024/
Deloitte Digital. "Generative Artificial Intelligence (Genai) Use at Contact Centers Worldwide in 2024." Statista, Statista Inc., 9 Jul 2024, https://www.statista.com/statistics/1480442/contact-centers-genai-use-worldwide-2024/
Deloitte Digital, Generative artificial intelligence (GenAI) use at contact centers worldwide in 2024 Statista, https://www.statista.com/statistics/1480442/contact-centers-genai-use-worldwide-2024/ (last visited December 04, 2024)
Generative artificial intelligence (GenAI) use at contact centers worldwide in 2024 [Graph], Deloitte Digital, July 9, 2024. [Online]. Available: https://www.statista.com/statistics/1480442/contact-centers-genai-use-worldwide-2024/