A survey conducted in the United States in January 2024 shows what customers consider most important when placing online orders. Around 75 percent of respondents want to avoid having to pay fees when returning a product, and almost 65 percent want easy ways to return the items if needed. The survey also revealed that approximately half of the online shoppers desired a delivery within two to three days.
Most important customer service elements when placing an online order in the United States as of January 2024
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Share of respondents
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Bizrate Insights. (May 11, 2023). Most important customer service elements when placing an online order in the United States as of January 2024 [Graph]. In Statista. Retrieved September 10, 2024, from https://www.statista.com/statistics/1483679/us-customer-elements-order-online-preferences-eshopping/
Bizrate Insights. "Most important customer service elements when placing an online order in the United States as of January 2024." Chart. May 11, 2023. Statista. Accessed September 10, 2024. https://www.statista.com/statistics/1483679/us-customer-elements-order-online-preferences-eshopping/
Bizrate Insights. (2023). Most important customer service elements when placing an online order in the United States as of January 2024. Statista. Statista Inc.. Accessed: September 10, 2024. https://www.statista.com/statistics/1483679/us-customer-elements-order-online-preferences-eshopping/
Bizrate Insights. "Most Important Customer Service Elements When Placing An Online Order in The United States as of January 2024." Statista, Statista Inc., 11 May 2023, https://www.statista.com/statistics/1483679/us-customer-elements-order-online-preferences-eshopping/
Bizrate Insights, Most important customer service elements when placing an online order in the United States as of January 2024 Statista, https://www.statista.com/statistics/1483679/us-customer-elements-order-online-preferences-eshopping/ (last visited September 10, 2024)
Most important customer service elements when placing an online order in the United States as of January 2024 [Graph], Bizrate Insights, May 11, 2023. [Online]. Available: https://www.statista.com/statistics/1483679/us-customer-elements-order-online-preferences-eshopping/
