Level of customer service satisfaction from digital retailers in the U.S. 2023

Published by Statista Research Department, Aug 14, 2024

A survey conducted in the United States in 2023 shows how satisfied consumers are with customer service in online retail. Over half of the survey respondents rated the customer service provided by e-commerce stores as good, while around 18 percent found it to be excellent. 

Customer service satisfaction received from online retailers in the United States in 2023

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Release date

August 2024

Region

United States

Survey time period

January 2024

Number of respondents

900 respondents

Age group

18 years and older

Supplementary notes

Date of release is the date of access.
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Statistics on " eCommerceDB - Top online stores in the United States "

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International comparison

3

Fashion

4

Electronics & media

3

Food & personal care

3

Furniture & appliances

3

Toys, hobby & DIY

5

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