In 2023, the majority of contact center workers in the United States agreed artificial intelligence (AI) made work more stressful when it came to workplace monitoring. About 11 percent of respondents, however, stated that AI made employees work faster.
Impact of artificial intelligence (AI) on workspace monitoring at contact centers in the United States in 2023
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ResearchGate. (November 18, 2023). Impact of artificial intelligence (AI) on workspace monitoring at contact centers in the United States in 2023 [Graph]. In Statista. Retrieved October 05, 2024, from https://www.statista.com/statistics/1485223/contact-centers-ai-and-workspace-monitoring/
ResearchGate. "Impact of artificial intelligence (AI) on workspace monitoring at contact centers in the United States in 2023." Chart. November 18, 2023. Statista. Accessed October 05, 2024. https://www.statista.com/statistics/1485223/contact-centers-ai-and-workspace-monitoring/
ResearchGate. (2023). Impact of artificial intelligence (AI) on workspace monitoring at contact centers in the United States in 2023. Statista. Statista Inc.. Accessed: October 05, 2024. https://www.statista.com/statistics/1485223/contact-centers-ai-and-workspace-monitoring/
ResearchGate. "Impact of Artificial Intelligence (Ai) on Workspace Monitoring at Contact Centers in The United States in 2023." Statista, Statista Inc., 18 Nov 2023, https://www.statista.com/statistics/1485223/contact-centers-ai-and-workspace-monitoring/
ResearchGate, Impact of artificial intelligence (AI) on workspace monitoring at contact centers in the United States in 2023 Statista, https://www.statista.com/statistics/1485223/contact-centers-ai-and-workspace-monitoring/ (last visited October 05, 2024)
Impact of artificial intelligence (AI) on workspace monitoring at contact centers in the United States in 2023 [Graph], ResearchGate, November 18, 2023. [Online]. Available: https://www.statista.com/statistics/1485223/contact-centers-ai-and-workspace-monitoring/
