In 2023, the majority of contact center workers in the United States agreed artificial intelligence (AI) made work more stressful when it came to feedback. Almost 19 percent of respondents, however, stated that AI feedback improved customer experience.
Impact of artificial intelligence (AI) on feedback at contact centers in the United States in 2023
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ResearchGate. (November 18, 2023). Impact of artificial intelligence (AI) on feedback at contact centers in the United States in 2023 [Graph]. In Statista. Retrieved October 16, 2024, from https://www.statista.com/statistics/1485230/contact-centers-ai-and-feedback-us/
ResearchGate. "Impact of artificial intelligence (AI) on feedback at contact centers in the United States in 2023." Chart. November 18, 2023. Statista. Accessed October 16, 2024. https://www.statista.com/statistics/1485230/contact-centers-ai-and-feedback-us/
ResearchGate. (2023). Impact of artificial intelligence (AI) on feedback at contact centers in the United States in 2023. Statista. Statista Inc.. Accessed: October 16, 2024. https://www.statista.com/statistics/1485230/contact-centers-ai-and-feedback-us/
ResearchGate. "Impact of Artificial Intelligence (Ai) on Feedback at Contact Centers in The United States in 2023." Statista, Statista Inc., 18 Nov 2023, https://www.statista.com/statistics/1485230/contact-centers-ai-and-feedback-us/
ResearchGate, Impact of artificial intelligence (AI) on feedback at contact centers in the United States in 2023 Statista, https://www.statista.com/statistics/1485230/contact-centers-ai-and-feedback-us/ (last visited October 16, 2024)
Impact of artificial intelligence (AI) on feedback at contact centers in the United States in 2023 [Graph], ResearchGate, November 18, 2023. [Online]. Available: https://www.statista.com/statistics/1485230/contact-centers-ai-and-feedback-us/