In 2023, the majority of contact center workers in North America stated that artficial intelligence (AI) was used most often for voice recording when it came to workplace monitoring. Only 23 percent of respondents, however, stated that AI was used for camera recording when it came to workplace monitoring.
Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023
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ResearchGate. (November 18, 2023). Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023 [Graph]. In Statista. Retrieved October 11, 2024, from https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/
ResearchGate. "Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023." Chart. November 18, 2023. Statista. Accessed October 11, 2024. https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/
ResearchGate. (2023). Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023. Statista. Statista Inc.. Accessed: October 11, 2024. https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/
ResearchGate. "Uses of Artificial Intelligence (Ai) on Workspace Monitoring at Contact Centers in North America in 2023." Statista, Statista Inc., 18 Nov 2023, https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/
ResearchGate, Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023 Statista, https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/ (last visited October 11, 2024)
Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023 [Graph], ResearchGate, November 18, 2023. [Online]. Available: https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/