According to a 2024 survey, over eight in ten Spanish consumers would engage with chatbots powered with generative AI technology to receive support. Italians followed with 81 percent while another 79 percent of Irish shoppers would use Gen AI chatbots for an element of customer service.
Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe, by country
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Share of consumers
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ServiceNow. (August 20, 2024). Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe, by country [Graph]. In Statista. Retrieved September 08, 2024, from https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/
ServiceNow. "Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe, by country." Chart. August 20, 2024. Statista. Accessed September 08, 2024. https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/
ServiceNow. (2024). Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe, by country. Statista. Statista Inc.. Accessed: September 08, 2024. https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/
ServiceNow. "Share of Consumers Choosing to Engage with Gen Ai Chatbots for Customer Service in Europe, by Country." Statista, Statista Inc., 20 Aug 2024, https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/
ServiceNow, Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe, by country Statista, https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/ (last visited September 08, 2024)
Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe, by country [Graph], ServiceNow, August 20, 2024. [Online]. Available: https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/
