Importance of customer service reponse time in Italy 2024

Published by Daniela Coppola, Aug 28, 2024

A survey conducted in Italy in 2024 shows how important consumers consider having a fast customer service response. Combined, around 90 percent of the respondents consider it either important or very important. Those who do not think it has a big significance are around five percent. 

Importance of customer service reponse time in Italy in 2024

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Release date

August 2024

Region

Italy

Survey time period

2024

Number of respondents

1,000 respondents

Age group

18 years and older

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