In 2023, web browsing had the highest consumer satisfaction index (CSI) score among fixed broadband consumers in Malaysia, with a 4.14 out of five. This was followed by video streaming, with a CSI score of 3.95.
Consumer satisfaction index (CSI) score of fixed broadband consumers in Malaysia in 2023, by activity
According to the source, the consumer satisfaction index (CSI) score was measured based on the level of consumers' perception toward importance of services using the 5-point Likert scale. The rating scale goes from 1 (extremely dissatisfied) to 5 (extremely satisfied).
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Malaysian Communications and Multimedia Commission. (June 19, 2024). Consumer satisfaction index (CSI) score of fixed broadband consumers in Malaysia in 2023, by activity [Graph]. In Statista. Retrieved September 20, 2024, from https://www.statista.com/statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/
Malaysian Communications and Multimedia Commission. "Consumer satisfaction index (CSI) score of fixed broadband consumers in Malaysia in 2023, by activity." Chart. June 19, 2024. Statista. Accessed September 20, 2024. https://www.statista.com/statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/
Malaysian Communications and Multimedia Commission. (2024). Consumer satisfaction index (CSI) score of fixed broadband consumers in Malaysia in 2023, by activity. Statista. Statista Inc.. Accessed: September 20, 2024. https://www.statista.com/statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/
Malaysian Communications and Multimedia Commission. "Consumer Satisfaction Index (Csi) Score of Fixed Broadband Consumers in Malaysia in 2023, by Activity." Statista, Statista Inc., 19 Jun 2024, https://www.statista.com/statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/
Malaysian Communications and Multimedia Commission, Consumer satisfaction index (CSI) score of fixed broadband consumers in Malaysia in 2023, by activity Statista, https://www.statista.com/statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/ (last visited September 20, 2024)
Consumer satisfaction index (CSI) score of fixed broadband consumers in Malaysia in 2023, by activity [Graph], Malaysian Communications and Multimedia Commission, June 19, 2024. [Online]. Available: https://www.statista.com/statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/
