People thinking AI improves customer experience in the U.S. 2024

Published by Daniela Coppola, Sep 4, 2024

A survey conducted in 2024 in the United States shows the perspective of consumers when analyzing the use of artificial intelligence on the shopping experience. Almost 35 percent of shoppers consider that this resource improved the experience in some form, and on the opposite side around 40 percent consider having worse experiences. 

Share of consumers believing AI improved customer experience in the U.S. in 2024

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Release date

August 2024

Region

United States

Survey time period

2024

Number of respondents

200 respondents

Age group

18 years and older

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Statistics on " Artificial intelligence (AI) in e-commerce "

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Overview

4

Level of implementation

6

Business adoption

6

Consumer behavior

8

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Topics

Artificial intelligence and extended reality in e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) use in marketing Artificial intelligence use in media and entertainmentArtificial intelligence (AI) use in marketing in the UK
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